Code Red: Some Cabot Residents Say System Failed

- CABOT, AR -- Some people living in Cabot say the city's cell phone weather alert system failed them during Wednesday's storms.

When you sign up for Code Red, you're cell phone will alert you of severe weather.

But some folks -- in Cabot -- told us there's a glitch in the system because they got no alerts or if they did, they received them hours after the storms came through.

Resident Stephanie Carter said, "I  didn't hear nothing. I signed up for the Red Alert, but I didn't get nothing, absolutely nothing."

Carter says Code Red has always been reliable.

But on Wednesday, no warning came from her phone.

She said, "And grandma, next door, is like 'Hey Stephanie, are you aware of this?' And I'm like, well I am now!"

Fire Chief Phillip Robinson broke down some misconceptions with Code Red.

He says when you sign up, you will only be notified of severe weather if you're in the danger zone.

Chief Robinson said, "You have to be in the path of the storm. It's a lot more detailed, a lot more specific than it used to be."

If a warning came to your phone late, Chief Robinson says information, like your address, should be updated on the Code Red website.

Chief Robinson said, "You need to go back in and change it or review it again and make sure that information is there."

Carter says that's exactly what she intends to do, because her family's safety is a number one priority.

She said, "I've got to make sure my daughters are taken care of and protected."

If you're still noticing problems after checking and verifying your account, you can call the Lonoke County of Emergency Management.

To sign up or update your Code Red account, for city residents, click here.

For county residents, click here.

If you would like to follow Melissa Schroeder's reports on Facebook, you can click here and like her page.

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